| Maintaining Your Sanity: Handling Problem Performers |
Recognizing that organizations in 2010 need to take full advantage of the skills and abilities of their people, this powerful program shows how to get employees to stop what they shouldn’t be doing and start what they should be doing. In today’s challenging business climate, companies simply cannot afford to carry the burden of those who aren’t willing or able to meet performance standards.
Participants will learn specific coaching procedures to use which will help them maintain their own sanity and, in most cases, obtain immediate positive results in eliminating employee performance problems. The program will help attendees conduct more effective face-to-face coaching and counseling.
The workshop stresses the fact that managers need to do everything they can to help their employees succeed. They are only successful when their employees are successful. Therefore, performance problems must be addressed and promptly resolved. There are times, unfortunately, when informal discussions do not work and disciplinary action, including generating written action plans and terminating employees, is necessary. Although this is a last resort, it is imperative that members of management know how to skillfully and legally handle these situations. Topics covered include:
• Treating employees like adults
• “Sam Floyd” case study
• The feedback quadrants
• Guidelines for conducting a successful coaching session
• The leadership styles
• Three types of reinforcement
• The difference between discipline and punishment
• The four key questions
• The pivot point
• Levels of agreement
• “What Would You Say?” case studies
• The big test!
Upcoming seminar date:
Aug. 20 Waltham, MA
Course fee is only $179/person. Plus, all participants receive a free copy of the sensational Becoming an Extraordinary Manager: The Five Essentials for Success by Len Sandler, named as one of the Best Books of 2008.
Programs will begin promptly at 9 a.m. and run to 4 p.m. The registration fee is payable in advance and includes the cost of materials. You'll be on your own for lunch. Upon receipt of your registration information, we'll send you an e-mail confirmation with additional details, including hotel location. Satisfaction is guaranteed. If, for any reason, the program doesn't meet your expectations, your money will be refunded.
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